Hey Fab Crew! So glad to have you back for another episode of Let’s Take This Offline!
In this episode, Kishshana sits down with a long-time friend and customer service expert, Briana McKenzie. This conversation is eye-opening and can help you get your service mind right if you want your business to thrive. Having a Customer Service Orientation mindset is more than just “the customer is always right” but more so finding ways to make the customer happy especially when the customer isn’t actually right!
This episode is packed with some great tips on how to be of service to not only the customer but the organization as well.
The Sweetest Gal you’ll ever meet!
People who know Bri (as she is affectionately called by friends and family) will tell you that she’s “the sweetest gal” you’ll ever meet. Brianna proudly hails from South Jamaica Queens. Raised in a Guyanese household, she learned early the importance of treating people with kindness and respect. “Do unto others…..” and has continued to do so in her 20-plus years in the customer service industry. Her current position as an Airport Operations Lead for a Major US Airline carrier has given her the chance to use her customer service expertise on another level. Brianna is a “Young Leader for Change” award recipient. She holds an associate’s degree from SUNY Farmingdale University in Urban Studies and Communications. Her 3 nieces, 2 godsons & 1 goddaughter are the lights of her life!
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